Today’s tip will teach you how to customize the e-mail templates that are used in Community Server or Graffiti. As I mentioned earlier today, the voice of your product or community is something that should be seriously considered. You should have control over what your members see in automated e-mails that are sent on a regular basis.
- To edit the e-mail templates that Community server sends open the file named “e-mails.xml” from the Languagesen-USemails folder in your favorite XML editor and have at it. You’ll obviously want to back up the existing file in case something goes terribly wrong. 🙂
- In Graffiti each template is located in the __utilityemails folder with a separate view file for each e-mail.
Although HTML is allowed in the templates you’ll want to keep it simple as HTML is rendered differently in just about every e-mail client. You should also make sure that each of your templates has both an HTML and non-HTML updated version. If you update just one you may have missed a % of the site users that prefer non-HTML mail.