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Good Quotes from Linchpin by Seth Godin

imageThanks to the birth of our first son I’ve been granted a lot of reading/feeding time.  You could say that this was baby Gabe’s first book.  I can’t say what he thought about the book, but I can say that I really enjoyed it.  It was the first book I’ve read using the Amazon Kindle service.  I don’t have a kindle so it was 100% absorbed through my iPhone and the PC app.   Along the way I highlighted some quotes and wanted to share them…


Creating New Product Strengths with Art

I posted previously about undergoing a review of your true product strengths. But what if you realize there isn’t as much overlap between customer usage/demand and your product?  You have to start over and try to redefine what your product strengths are going to be.  What’s happened to Microsoft, with Windows Mobile, provides an excellent case study for such a re-invention. 


My Starbucks has Slow Service. How about yours?

imageMy Starbucks has slow service and they are going to improve.  How do I know this?  They’ve posted it right next to where I pick up my drink.  They seem to be posting the results, each month, of the local customer satisfaction cards for everyone, including their employees to see.  They aren’t shy about this feedback either.  I learned yesterday the Starbucks down the road “puts out stale food that isn’t fit to be sold!”  


Develop Strength Based Product Development Practices

TPS Reports Everyone believes that their product has a few strengths, This is the set of things that your product does better than anything else out there.  If you didn’t you wouldn’t be building it right?  But do you really know what those strengths are?


Act As If… Quality was Contagious

Because it is.  If you write sloppy work items and specifications why would your developers write good code?  Bad bug reports… these are fixes with regressions that are just waiting to be found.  Poor requirements… these are just bad implementations waiting to be done.  Code with too many bugs… poor QA pass…


It’s Festivus – Time to Air Grievances

It’s that time of year and as Frank Costanza famously said… “I’ve got a lot of problems with you people…”


When are buttons too close?

When you can delete a friendship or start a call depending on a slip of a pixel…


A small reason to like Chrome

It gets your content up higher by default.  Those of you on UI design threads with me at Telligent know that pushing content down is a pet peeve of mine.


Favorites of 2009 – Telligent Style

Jana sent around a set of questions to the Product PM team at Telligent today that made me write up this blog entry about some of my favorite 2009 things related to our work life.


Winners and Losers in a world of Distributed Work

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