This is part 4 of a series of posts that examine how product quality is everyone’s responsibility.  For reference, the previous posts included:

• Part 1: Sales and Development
• Part 2: Consulting and Support
• Part 3: Marketing and User Experience

In part 4 I’ll explain how your PM and Leadership teams own the quality of your product/service. 

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When I started my career at Microsoft I was on the QA team and I distinctly remember a conversation with one of my team leaders that went something like this:

Me: “We’re responsible for the quality of the product.”

Test Manager: <Laughs>

Me: “Then who owns it?”

Test Manager: “Everyone – the job of the QA team is simple to accurately measure the state of product quality consistently.”

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