Quality Ownership Part 2: Consulting Services & Support

This is part 2 in a series of posts that examines how each role at a company owns the quality of product.  Part one looked at sales and development.

Consulting Services

If you sell additional services, and code enhancements in particular, then you also own the quality of the product that was shipped. Your on the front lines working every day with a customer who is perceiving the final experience of the product through all the customizations and integrations that you have implemented for them.

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Who is responsible for quality? Raise your hand.

When I started my career at Microsoft I was on the QA team and I distinctly remember a conversation with one of my team leaders that went something like this:

Me: “We’re responsible for the quality of the product.”

Test Manager: <Laughs>

Me: “Then who owns it?”

Test Manager:Everyone – the job of the QA team is simple to accurately measure the state of product quality consistently.”

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